Frequently Asked Questions
Everything you need to know about our innovative home and kitchen solutions.
How can I track my Joseph Joseph order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link. You can use this link to monitor your delivery's progress in real-time.
What is your return policy for kitchenware?
We offer a 30-day return policy for unused items in their original packaging. Please note that for hygiene reasons, certain products cannot be returned once opened.
Do your products come with a warranty?
Yes, most Joseph Joseph products are covered by a 2-year guarantee against manufacturing defects. Some premium ranges may offer extended warranty periods.
Are your plastic products BPA-free?
The safety of our customers is our priority. All Joseph Joseph food-contact surfaces, including our storage containers and utensils, are 100% BPA-free.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I care for my Index™ chopping boards?
Our chopping boards are generally dishwasher safe up to 130°F (55°C). However, we recommend hand washing the storage case with a damp cloth to maintain its finish.